D&T Aquarium Supplies - Terms & Conditions

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Conditions of Use

Our Terms & Conditions of Use & Legal Notices
(Please read this page every time you use this Site.)
Disclaimers:

D&T Aquarium Supplies does not promise that this Site will be uninterrupted or error-free, or that it will provide specific results from use of the Site content, search or any link(s) on it. The Site and content are delivered on an "as-available" and "as-is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability or fitness for a particular purpose. D&T Aquarium Supplies will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, punitive and consequential damages.

You expressly agree that use of this site (dtpetsupplies.com) is at your own risk. By using this Site, you agree to be bound by these Terms and all applicable laws and regulations governing this Site. If you do not agree with these Terms of Use, then please do not use this Site. D&T Aquarium Supplies is not responsible for photographic or typographical errors on this Site.

D&T Aquarium reserves the right to refuse and or cancel service or orders at anytime.
No Warranty of the Accuracy of Information On This Site:

D&T Aquarium Supplies will make a reasonable effort to ensure that shipping information, product price(s), product description(s), product availability, product picture(s) and other information on this Site is correct, however, D&T Aquarium Supplies cannot guarantee the accuracy of the information and makes no warranties or representations as to its accuracy. You acknowledge and agree that the information on D&T Aquarium Supllies is subject to change without notice. D&T Aquarium Supplies shall not be held responsible for the content or accuracy of this website or our partner(s) website(s).

Trademarks, etc.:

All brand names are registered trademarks of their respective owners. D&T Aquarium Supplies does not claim any legal interest in trademarks, logos, or other intellectual property, than that of its own.

Third Party Links:

D&T Aquarium Supplies does not have control of and cannot guarantee that any content on third party links from this Site will be safe from viruses, inaccurate information, or inflammatory material. While we endeavor to link to only family friendly sites, D&T Aquarium Supplies cannot guarantee that a third party site has not changed since the last time we reviewed it. Children under 13, please get your parent(s) or legal guardian(s) consent before visiting any website on the Internet.

Indemnity:

You agree to indemnify and hold D&T Aquarium Supplies, its partners and employees, harmless from any loss, liability, claim or demand, costs or expenses of any kind, including attorneys fees and/or other fees or expenses, made by any third party due to or arising out of your use of this Site.

D&T Aquarium Supplies reserves the right to change these Terms & Conditions of Use & Legal Notices at any time. All changes are effective upon posting at this Site. Please read this page every time you use this Site.

Shipping And Returns

When you place an order with D&T Aquarium Supplies, we take pride in processing your order with speed and accuracy. All orders shipped via UPS, FedEx, or US Mail service are re-packaged in heavy duty packaging to ensure your products arrive in top condition. In stock orders will be process within 24 to 48 hours. In some cases, orders may ship the following business day, especially order placed during the weekend. In the event of a back order, we will contact you to via email to inform you of the back order and the expected ship date for your order. We ship orders via the most economical carrier of choice. Typically, we use UPS for ground shipments and either BAX Global, Yellow Exact Express or UPS for expedited air shipments. We use UPS, US Mail or BAX Global for international orders unless specified by the customer.

All orders are shipped from our warehouse in California. Execpt for items that are drop shipped from the maunfacture only and some special order items.

Payments:

D&T Aquarium Supplies accepts Visa, Mastercard, American Express, Discover, and Paypal.

D&T Aquarium Supplies uses Paypal and Cybersource to process payments and credit cards.

When using your Visa or Mastercard and clicking on the "confirm order" button you will be taken to Cybersources secure credit card payment site.No credit card information is saved or stored on our site.

When using Paypal for America Express, Discover, Or Paypal Payment, You will be taken to Paypals secure site.

If you are paying by PayPal, you must have a verified or confirmed address! This is extremely important. If your order comes in through PayPal and it is unverified or unconfirmed, your order is immediately put on hold. You will have to have your Paypal account verify and confirmed before we can process your order.

Your credit card card and paypal account will be charged at time of purchase.

DECLINED CREDIT CARDS:
All declined credit cards are subject to a $5.00 service fee.

DUE TO THE HIGH COST OF CREDIT CARD PROCESSING FEES, D&T Aquarium Supplies RESERVES THE RIGHT TO CHARGE A 5% RESTOCKING FEE FOR ANY RETURN CREDITED BACK TO A CREDIT CARD. THIS IS THE MONEY THAT VISA / MASTERCARD / DISCOVER AND AMERICAN EXPRESS CHARGES US TO PROCESS A RETURN.
Shipping Quotes:

The actual shipping costs may be higher than what is quoted online. If The shipping cost is higher than what was quoted. We will email you with the correct shipping price.Or please contact us if you are not sure on a shipping quote.

Prices:

We endeavor to publish accurate selling prices for the products we offer. However on occasion we do make mistakes or the manufacture has raied their prices. In the event a product is listed at an incorrect price, or the price has been raied by the manufacture, or incorrect information due to typographical error or error in pricing or product information received from our suppliers, D&T Aquarium Supplies (dtpetsupplies.com)will email you with the new update price at which time you may proceed with the order with the additional charge or cancel the order. D&T Aquarium Supplies (dtpetsupplies.com)shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. D&T Aquarium Supplies (dtpetsupplies.com) shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, D&T Aquarium Supplies (dtpetsupplies.com) shall issue a credit to your credit card account in the amount of the charge. All promotions are subject to current stock. We reserve the right to cancel orders for promotional merchandise that we no longer have in stock. Prices are subject to change. Given the popularity and shortage of some items, we may at times have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. D&T Aquarium Supplies may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.

Order Processing Time:

If your item (or items) is in stock, we or the manufacturer will ship your products within 24 to 48 hours of receiving your order. Your delivery will take place between 2-10 business days depending on the delivery location.

Some Aquariums, Sumps, and protetin skimmers, are made to order by the manufactures as well as shipped from the manufacture and may require a 2-3 week lead time. Most items that require freight shipping are shipped from the manufacture.

All credit card orders are processed once payment has been made and the transaction has been processed and the funds are transferred into our account. Usually within 24-48 business hours.

Please note that on all orders (credit card, paypal, paypal invoice, and fax orders) that item(s) you have ordered may be on back order or are special order items without stating so, or item(s) may become unavailable prior to or after your order is placed, or prior to shipping. If any item(s) on your order go on back order at the time of purchase, after the time of purchase, or prior to shipping ,you will be notified by email of the back ordered item(s) and will be given the option to cancel order, cancel the backordered item(s) for a refund, or to hold the order till the back ordered item(s) come in and have your order shipped out complete.

Shipping Quotes:

The actual shipping costs may be higher than what is quoted online.If The shipping cost is higher than what was quoted. We will email you with the correct shipping price.Or please contact us if you are not sure on a shipping quote.

Items noted as “drop shipped direct from the manufacturer”

Items noted as “drop shipped direct from the manufacturer” are specialty items or items that due to freight concerns are shipped direct from the manufacturers facility to you. If the item is noted as a “drop shipped direct from the manufacturer” AND you are ordering the item with other standard items, you might incur additional shipping charges, because we will charge you the actual freight charges for BOTH of the shipments. One shipment will be the standard items shipped from our warehouse, the other will be the drop shipment from the manufacturer. You can calculate these charges accurately online by placing a separate order for the “drop ship only item”. A “drop ship only item” ordered by itself, will incur the fright charges quoted by our online shopping cart system

Items noted as “special order only”

Items noted as “special order only” are specialty items or items that due to freight concerns are shipped from the manufacturers facility or are special order items that we normally do not stock. If the item is noted as a “special order only” AND you are ordering the item with other standard items, you have two options. We can either hold your order until the special order item arrives in our warehouse. This is usually 2-10 weeks, or you can email us at customerservice@dtpetsupplies.com for a more specific delivery time frame. Then we will ship your order complete at the published online shipping price quoted in your shopping cart. The other option is to have us ship your order to you from our warehouse without the “special order item”, then have the “special order item” shipped into our warehouse. Once the “special order item” arrives, we will ship the item to you. This will most likely incur additional shipping charges, because we will charge you the actual freight charges for BOTH of the shipments. You can calculate these charges accurately online by placing a separate order for the “special order items”. A “special order item” ordered by itself, will incur the freight charges quoted by our online shopping cart system. Special order items can not be canceled or refunded once the order is placed to the manufacture.

Cancellations & Refused Orders

No orders or sales may be canceled without the consent of D&T Aquarium Supplies. At D&T Aquarium Supplies option, cancelled orders are subject to payment of cancellation charges equal to all costs incurred by D&T Aquarium Supplies. up to the date of cancellation,

If you need to cancel an order, contact us immediately via email at customerservise@dtpetsupplies.com. All orders cancelled after processing (with the exception of backordered and discontinued items) will incur a 15% restocking fee.

If the order has already shipped by the time you cancel, or is refused for any reason, you will be charged for postage to you and back to us, in addition to a 15% restocking fee. No future orders will be shipped unless this charge is paid.

Early cancelation of made to order items may occur early a cancelation fee by the manufactuer.
Oversized Items or Packages:

Items That Are OVERSIZED Dimensions (please email us at customerservice@dtpetsupplies.com If you are unsure on whether a particular item is oversized) will generally incur additional shipping charges. If an order incurs additional shipping charges, we will notify you by email prior to shipping. Oversized items include, but are not limited to: 60 inch and 72 inch florescent bulbs, 65 watt and larger ultraviolet filters, bulk chemical media and bulk fish food 25 lbs and over, sand, substrate, salt, 20 inch and higher light units and reflectors, 24 inch and taller protein skimmers except the Berlin XL and Berlin Turbo XL, ½ Horsepower and larger chillers, all standard and custom filtration sumps, all aquariums and aquarium stands and aquarium canopies for 40 gallon and larger aquariums, 500 gpd and larger reverse osmosis filters and any item with any one known dimension larger than 36 inches.

Heavy Items:

Heavy items do not fall into our regular shipping fee schedule, additional shipping charges will apply.
Out-of-Stock Items:

Although we stock a high level of inventory, we do run out of stock on products from time to time. Sometimes an item is in high demand, sometimes the manufacturer is simply delayed in shipping the product.We will ship the item as soon a we get it

Please note that on all orders (credit card, paypal, paypal invoice, and fax orders) that item(s) you have ordered may be on back order or are special order items without stating so, or item(s) may become unavailable prior to or after your order is placed, or prior to shipping. If any item(s) on your order go on back order at the time of purchase, after the time of purchase, or prior to shipping ,you will be notified by email of the back ordered item(s) and will be given the option to cancel order, cancel the backordered item(s) for a refund, or to hold the order till the back ordered item(s) come in and have your order shipped out complete.

Our Return Policy:
PLEASE READ!!! RETURN POLICY AND TERMS AND CONDITIONS OF SALE.

D&T Aquarium Supplies accepts returns of defective merchandise of most manufactures (see below for a list of excluded manufacturers) when you request authorization for the return within 7 days of your original invoice date.

If you need to return a defective or any product to us, you must email us within 48 hours of the original invoice date with photos of the damaged item and one including the original shipping box and shipping label in the same photo as the damaged item. Your email will be handled by one of our Technical Support Representatives who will verify the nature of the defect and determine the eligibility for return to us. We are unable to accept returns on any product if not received within 10 day expiration.

If you are approved for the return of any item(s) For any reason.The shipping and ALL shipping charges on any returned product or products are up to the customer and is at the customers expense. You may return the product to us within 10 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), all returned item(s) are subject to a 15% restocking fee. Product(s) marked "special order" or "drop ship only" will be charged a 15% to 30% restocking fee depending on the product manufacturers policy.

When you purchase any product from D&T Aquarium Supplies. you are entitled to its manufacturers warranty against defective merchandise. Several of our major manufacturers policies prohibit us from accepting returns and require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies:

Aqua Medic / Aqualine Buschke 1 866-419-0086

Aqua Ultraviolet 1 800-454-2725

PurFlo (NuClear) 1 800-777-4458

PFO Lighting 1 800-577-9690

TAAM (Rio) 1 805-383-3566

Danner MFG. 1 888-795-5677

Hamilton Technology 1 800-458-7474

Pacific Coast Imports, Inc. 503 982-6700

IceCap 1 800-742-3227

Aquadyne (Octopus) 1 858-569-2082

Aquarium Currents (Sea Swirl)1 570-422-6755

Dolphin Aquarium 1 850-434-9880

Red Sea Fish pHarm 1 888-RED-SEA9

If your product is not made by one of the manufacturers mentioned above, the following policy applies:

Closed packages:
Before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the suppliers original packaging and seal is still intact, you may return the product to us within 10 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. You must include a copy of the original invoice with your return package.

Defective Returns:

If your product is not functioning properly, please email us as soon as possible (but not later than 7 days from purchase). In most instances, our highly skilled Tech Support representatives can assist you in diagnosing and resolving your product problems. However, in rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability and manufacturer warranty. Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns Department. All orders are designated as "all sales final", "no returns" or similar language may not be returned.

After 7 days from purchase we can no longer issue an return or refund and will refer you to the manufacturer for warranty service.

All returns must be 100% complete in original packaging and in resalable condition, with all packaging, product, manuals, blank warranty card and other accessories and documentation included.

We are not responsible for any damage cause by shipping

Proper Packaging:

All returns must be packaged in original boxes etc. with all paperwork and manuals and appropriate shipping material must be used to insured and avoid damage. We will not issue any refunds on improperly packaged return items which arrive damaged.

Prices:

All prices are F.O.B. our warehouse. All taxes extra where applicable. Prices are subject to change without notice. All shipments will be invoiced at prices in effect on date shipment is made. All orders accepted subject to credit approval. Past due invoices subject to service charge of 1-1/2% per month.

INVOICE TERMS: 1% - 10 days following date of invoice, net 30. Minimum net charge per invoice is $50.00. All taxes extra.

FREIGHT TERMS:
F.O.B. our dock, freight collect.

GUARANTEE:

Merchandise of our manufacture is guaranteed to do the work for which it is intended where properly installed and operated. D&T Aquarium Supplies warrants each new product manufactured and sold by them to be free from defects in material and workmanship for a period of one year from date of sale. This warranty does not obligate D&T Aquarium Supplies to bear the cost of labor or transportation in connection with the replacement or repair of defective parts, nor shall it apply to any product upon which repairs or alterations have been made, unless authorized by the manufacturer. D&T Aquarium Supplies shall in no event be liable for consequential damages or contingent liabilities arising out of the failure of any product, its power unit or its accessories to operate properly. No express, implied or statutory warranty other than herein set forth is made or authorized to be made by the manufacturer.

Weekend Deliveries:

Sorry, but UPS, our fulfillment partner, does not deliver regular ground packages on Saturday or Sunday. If your order arrives at your local UPS Distribution Center on Friday, it will be delivered on Monday.

Holiday Deliveries:

UPS doesnt deliver on statutory holidays such as Thanksgiving Day and Christmas. Your package will be delivered on the next regular shipping day following the holiday

CLAIMS:

All goods shall be deemed delivered to purchaser at the time they are placed in the hands of carrier and consigned to purchaser. Loss, damage or destruction of any said merchandise is assumed by purchaser. No claims may be made for shortages unless made within 2 days from receipt of merchandise.

FORCE MAJEURE:
D&T Aquarium Supplies shall not be held responsible or in default under any contract or order or liable to anyone for any losses or damages arising from delay, inability or failure to fill orders or to perform its obligations caused by acts of God, force majeure, fire, flood, explosion, accident, strike or other labor trouble, the exercise of civil or military authority, scarcity of labor or materials, transportation difficulties, demand exceeding supply, voluntary or compulsory application of priority rationing, limitation of production or any regulations by governmental order, or any cause or circumstances beyond its reasonable control, or resulting from any scheme of allocation among its customers in the event of shortage or delay.

CHECK FEE:

All returned checks will be charged a $25.00 processing fee.

SHORTAGES/DAMAGED SHIPMENTS:

All shortages or errors must be reported to us WITHIN 48 hours of receipt. Email us to notify us of any damaged products that you receive. Failure to adhere to this requirement may result in denial of credit. Please be sure that you have received all cartons you are signing for, and that none are damaged. A signature by you or your representatives signifies all merchandise was received in undamaged, saleable condition (aquariums and sumps free of any cracks, flaws, or damaged frames) and verifies the number of cartons you received is correct as stated on our invoice..

----------------------------------------------------------- INTERNATIONAL ORDERS:
Check with the Customs Department in your country BEFORE you order
Identity & Credit Card Verification

To provide top tier security for our Visa And Mastercard customers, D&T Aquarium Supplies reserves the right to request identity verification via fax.

All international orders must be placed through our Paypal checkout only. Your Paypal account must be verified and have a confirmed address! If your order comes in through PayPal and it is unverified or unconfirmed, your order will be immediately put on hold.
If any International order is paid using our credit card service, The order will be canceled immediately and you will emailed to place the order through our paypal check out.
Please note that the customer may need to pay additional custom fees, import fees, taxes, brokerage fees, and handling fees to receive your order. These additional fees are not collected or controlled by D&T Aquarium Supplies. Also, you might be contacted by your local customs office concerning payment of customs fees, or to receive final delivery of your order. Customs processing of your shipment might cause delays in the delivery of your package. Please make sure you are familiar with your countrys customs process and fee structure before you order - so you know what to expect.

International orders may not be returned for refunded or exchange. All sales are final

Shipping quotes given on our site for international orders may be higher that quoted. If so, you will Be emailed with the correct shipping quote and at that time you may continue with the order, or cancel the order.

If A package is returned to us for any reason. All return shipping fees and any and all fees required for a return are up to the customer and is at the customers expense. If any fees are billed to D&T Aquarium Supplies, The customer will be billed those fees.

D&T Aquarium Supplies is not responsible for any merchandise seized by Customs, and there will be no refunds on any seized or returned items.

Do not request that items sent be marked as gifts or the value be changed on the Customs forms.

If the order arrives at your country and any of the following occur:

The customer refuses to accept the package

No attempt is made in the country of destination to deliver the package

D&T Aquarium Supplies reserves the right to abandon the package(s) and will not be responsible for any refund.

To avoid any difficulties with Customs, do not order any items that are prohibited by the Customs department in your country.

International Policy for Defective Merchandise
D&T Aquarium Supplies does not offer any warranty or guarantee on items that are shipped outside of the United States. All warranties, guarantees on defective item(s) are to be handled directly through the manufacturer. Please be advised that many manufacturers will not honor their warranties for customers outside of the United States. For this reason, D&T Aquarium Supplies strongly recommends that customers outside of the United States purchase these products directly from their local dealers. Should a defective item be sent back to D&T Aquarium Supplies without prior consent from the return’s department, it will be at the discretion of the return’s department to handle the situation accordingly.

By placing your international order with D&T Aquarium Supplies, you are thereby agreeing to all the above conditions. You are acknowledging that you are completely responsible for any and all additional fees and penalties incurred for international orders and you are fully aware that D&T Aquarium Supplies will not refund any monies for incurred fees and taxes as well as lost, damaged, unclaimed or refused items.

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